MAE Physicians Surgery Center, LLC

Patients

A PATIENT’S BILL OF RIGHTS

In the interest of “more effective patient care and greater satisfaction for the patient, his physician, and the surgical center organization,” the American Hospital Association has adopted a “Patient’s Bill of Rights” as a national policy statement and distributed it to its member hospitals throughout the country. Intended to “give the consumer something to go by,” the 13 rights are:

  1. The patient has the right to considerate and respectful care.
     
  2. The patient has the right to obtain from his physician complete current information concerning his diagnosis, treatment, and prognosis in terms the patient can be reasonably expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to an appropriate person in his behalf. He has the right to know, by name, the physician responsible for coordinating his care.
     
  3. The patient has the right to receive from his physician information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include but not necessarily be limited to the specific alternatives for care or treatment exists, or when the patient request information concerning medical alternatives, the patient has the right to such information. The patient also has the right to know the name of the person responsible for the procedures and/or treatment.
     
  4. The patient has the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of his action.
     
  5. The patient has the right to every consideration of his privacy concerning his own medical care program. Case discussion, consultation, consultation, examination, and treatment are confidential and should be conducted discreetly. Those not directly involved in his care must have the permission of the patient to be present.
     
  6. The patient has the right to expect that all communications and records pertaining to his care should be treated as confidential.
     
  7. The patient has the right to expect that within its capacity a surgical center must make reasonable response to the request of a patient for services. The surgical center must provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically permissible, a patient may be transferred to another facility only after he has received complete information and explanation concerning the needs for and alternatives to such a transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.
     
  8. The patient has the right to obtain information as to any relationship of his surgical center to other health care and educational institutions insofar as his care is concerned. The patient has the right to obtain information as to the existence of any professional relationships among individuals, by name, who are treating him.
     
  9. The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting his care of treatment. The patient has the right to refuse to participate in such projects.
     
  10. The patient has the right to expect reasonable continuity of care. He has the right to know in advance what appointment times and physicians are available and where. The patient has the right to expect that the hospital will provide a mechanism whereby he is informed by his physician or a delegate of the physician of the patient’s continuing health care requirements following discharge.
     
  11. The patient has the right to examine and receive an explanation of his bill regardless of source of payment.
     
  12. The patient has the right to know what surgical center rules and regulations apply to his conduct as a patient.
     
  13. The patient has the right to voice any grievance without discrimination or reprisal and to be free from abuse and harassment.

IN THE CASE OF NEONATES, MINOR CHILDREN, OR OTHER LEGALLY INCOMPETENT PATIENTS, THE PARENTS OR LEGAL GUARDIAN AS DEFINED UNDER THE LAW ARE AFFORED THE SAME RIGHTS AND RESPONSIBILITIES AS SPECIFIED IN THESE BILL OF RIGHTS.

PATIENT RESPONSIBILITIES

In this age of patient advocacy, healthcare providers are often advised and, in some instances, required to notify patients of their rights. It is of equal importance to remind patients that they have responsibilities as well. Those include:

  1. Provide complete and accurate information as to their past and current medical condition including any changes resulting from the current course of treatment.
  2. Complying with the recommended and agreed upon treatment plan.
  3. Being accountable if treatment is refused.
  4. Following surgical center rules and regulations.
  5. Respecting the rights of other patients and surgical center personnel.
  6. Assuring that their financial obligations are met in a reasonable time.

Complaints may be reported to

  1. Medicare Ombudsman : www.cms.hhs.gov/center/ombudsman.asp
  2. Director of State Health Insurance Assistance Program ( SHIP) , 750 N State St Jackson, MS 39202,  601-359-4956

Treatment was outstanding!

D.M.